Network Traffic Capture

If you are experiencing connection, lag, or disconnection issues in the game, follow these steps to collect a network dump using Wireshark and provide it to support via your Discord ticket.

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Requirements

• A Windows PC
• Wireshark (free download from https://www.wireshark.org/download.html)
• The game you are having issues with

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Collection Steps

Step 1: Install Wireshark

1. Go to https://www.wireshark.org/download.html
2. Download the Windows Installer (64-bit)
3. Run the installer
   • Keep default settings
   • If asked to install Npcap, select Yes and Install Npcap in WinPcap API-compatible mode

Step 2: Start Capture

1. Launch Wireshark
2. In the main window, select the active network interface (usually Ethernet or Wi-Fi). You will see increasing packet numbers on the right side.
3. Click Start Capturing Packets

Tip: You can confirm it's capturing when the packet list updates continuously.

Step 3: Reproduce the Issue

1. While Wireshark is recording, start the game.
2. Play until the issue occurs (lag, disconnect, etc.).
3. Once the issue happens, go back to Wireshark and click the red square Stop button.

Step 4: Save the Capture File

1. Click File → Save As
2. Choose:
   • File name: network_issue_yourname_date.pcapng
   • Save as type: Wireshark/tcpdump/... (*.pcapng)
3. Save it to your Desktop for easy access.

Step 5: Send to Support

1. Open your Discord support ticket.
2. Upload the .pcapng file directly in the chat.
3. Optionally, describe what happened (time, symptoms, etc.)

If the file is larger than 25 MB, compress it into a .zip before sending.

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Notes

• The capture contains only network traffic and does not include personal data.
• You can stop the recording at any time if the issue occurs multiple times.
• Please do not edit or filter the capture file.