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SARD Diagnostic Tool
This tool automatically collects system and SARD configuration data to help our support team diagnose your issue quickly.
Overview
The SARD Support Diagnostic Tool gathers technical information about your system and SARD installation by providing our support team with everything they need in one step.
What This Tool Collects
- Windows version and system specifications
- SARD file versions and integrity checks
- Driver installation status
- Game process detection
- Active connections to SARD servers
Note: This tool does NOT collect personal information, passwords, game credentials, or any data unrelated to SARD.
Requirements
- Windows 10 or newer
- SARD-protected game installed on your system
Tip: Right-click the executable and select Run as administrator for complete diagnostic results.
How to Use
Step 1: Close Your Game Completely
Important: Make sure your game has been closed for at least 1 minute before starting. Close any leftover launcher.exe or game processes from previous sessions.
Step 2: Run the Diagnostic Tool
- Download SARDCheck.exe
- Double-click the file to run it
- Click Browse and select your SARD folder (see below for help finding it)
- Click Start Monitoring
Note: If you see a "Windows protected your PC" warning, click More info then Run anyway. The tool is safe.
Step 3: Start Your Game
Once the tool says "Waiting for game to start...":
- Open your game launcher (if applicable)
- Log in to your account
- Click Play/Start to launch the game
- Wait until you are in the game (not just the launcher)
The tool will automatically detect when your game starts.
Step 4: Play for at Least 5 Minutes
After your game is detected, the tool will continuously monitor connections to SARD servers in the background. Play the game normally for at least 5 minutes to give the tool enough time to capture all connection data.
Step 5: Stop and Save Results
When you are ready:
- Click the Stop button in the tool
- Click Save Results to File
- Choose where to save the file
- Send the saved file to the support representative
Finding Your SARD Folder
The SARD folder is located inside your game installation. Common locations:
[GameFolder]\sard\
[GameFolder]\game\sard\
[GameFolder]\Game\SARD\
[GameFolder]\Release\SARD\Tip: You can copy the path directly from Windows Explorer's address bar.
Understanding the Status Indicators
The tool shows 4 status lights:
| Status | Meaning |
|---|---|
| Files | SARD files exist and are valid |
| Driver | Anti-cheat driver is loaded |
| Game | Game process detected |
| Connections | Connected to SARD servers |
Status Colors:
- Green = OK
- Yellow = Checking...
- Red = Problem detected
Unsafe Driver Warning
If the tool detects an unsafe driver (like inpoutx64.sys), it will stop and show a warning with a link to removal instructions. You must remove the unsafe driver and restart your PC before SARD can work.
Removal guide: https://doc.sard.ac/FAQ/removeunsafedriver.html
Troubleshooting
Windows SmartScreen Warning
This warning appears because the tool is not widely distributed. Click More info then Run anyway to proceed.
"Driver NOT LOADED"
Common causes:
- Secure Boot enabled - May block the SARD driver (most common)
- Antivirus blocking - Your AV may have quarantined the .sys file
- Game not started properly - Make sure you're in the actual game
Tool Times Out Waiting for Game
- Make sure you started the actual game, not just the launcher
- Some games take longer to load - try waiting a bit more
- If your game crashes on startup, the tool will still collect partial data
Tool Does Not Run
Ensure you are running Windows 10 or newer. If the issue persists, contact support for alternative data collection methods.
Notes
- Close your game for at least 1 minute before running this tool
- The tool runs locally and does not transmit data automatically
- Results are encrypted - only SARD support can read them